Using the Balanced Scorecard to Add Greater Value
The balanced scorecard is one of the most popular management tools around today but most fail to deliver on their promises. The idea of the scorecard sounds neat: to focus managers on formulating and executing their strategy rather than managing departmental budgets. But is the scorecard the right solution for organizations that need to continuously innovate and adapt? This paper examines this question and also suggests ways that the scorecard can add value.