Improving Knowledge Management
Knowledge sharing and better collaboration is high on every CEO’s wish list of organizational improvements and many organizations have made significant investments in technology to enable this to happen. But most leaders have been disappointed with the results. The trouble is that many of the barriers are connected less with technology and more with the command and control mindset and the management systems that support it. This paper examines these issues and suggests ways that organizations can better enable knowledge sharing and collaboration to become embedded in the cultural ‘norms’ of the organization.