Beyond Budgeting Institute

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Getting more Value from Six Sigma

£8.90

Six Sigma is an extension of total quality management (it has been described as TQM on steroids). It refers to a goal of 3.4 defects per million units produced and promises lower costs, higher quality and a more capable workforce. The management focus is on training ‘green belts’, ‘black belts’ and ‘master black belts’. These people learn a whole box full of tools that enable them to implement Six Sigma procedures. Like TQM before it, Six Sigma offers the large command and control organization a way to set rules and procedures and demand conformance to an initiative that promises to cut costs and improve customer value. But, as this paper explains, it has a reputation for too often being imposed from above with bright young ‘black belts’ telling seasoned managers how to do their jobs.

Categories: Operations, Tools

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Beyond Budgeting Advisory

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Sign-up for the next European BBRT meeting in London on 23-24 October, 2018

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Beyond Budgeting Institute
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Paddington Central
London W2 6BD
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info@bbrt.org
+44 20 3755 3692

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