Getting More Value from Management Tools & Techniques
Abstract: Management tools and techniques such as Economic Value Added, activity-based costing and benchmarking are the building blocks of every consulting business. But the evidence is that few meet the expectations of their users. While there are many reasons for this, one common thread is that the right cultural context is critical. This paper examines why such a wide range of tools don’t work and how managers can make better selection decisions or derive more value from existing investments in these tools.