Getting more Value from Outsourcing and Offshoring
Abstract: Outsourcing and offshoring, whether we like it or not, are here to stay. While many firms have had problems and some have reversed the process many more are learning how to manage this change well. Outsourcing contractors are also getting their act together and improving their performance. This paper looks at the current state of outsourcing and offers a number of guidelines that managers can follow to generate more value.