Recent research by Professor David Dugdale from Bristol University in the UK will soon be published in a book titled ‘Routledge Companion to Performance Management and Control’. The research concludes that theory over-emphasises the importance of linking organisational vision and goals through strategy and planning to the setting of targets, performance evaluation and incentives.
This finding is fully in line with the observations and experiences of our network. To quote another thought leader from our network; here’s John Seddon from Vanguard Consulting on targets (The Whitehall Effect, 2014): “If you drive any arbitrary target number down a hierarchy you will engage people’s ingenuity in finding ways to meet the target and make the numbers, which is not the same as improving performance. The problem is not only ubiquitous, it is systemic. On the other hand, when measures are derived from the purpose (from the customer’s point of view) and are used where the work is done, method is liberated.”
Bristol University is a member of the BBRT.
Vanguard Consulting is our official partner in the UK and Ireland.